Upgrade of CA PAM from version 3.0.X to 3.X fails

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Article ID: 142226

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Trying to upgrade from CA PAM 3.0.X  to version 3.X, the upgrade fails. After apply the patching, even if the server is rebooted, it still shows he old version

Cause

This is a known issue when the CA PAM 3.0.X appliance has been upgraded from 2.8.X. As part of the upgrade process a backup drive used. If this backup drive is left mounted while doing further upgrades, the problem described is found.

This is described in the following article

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-1-1/upgrading/upgrade-to-release-3-0-x/upgrade-prerequisites-for-3-0-x.html

Environment

Release : 3.X, all versions after 3.0.1

 

Resolution

Remove the backup drive after upgrading from 2.8.X to 3.0.X (or any supported upgrade) before proceeding with further upgrades