Internal Server Error when Opening Data Painter for Generators on TDM Portal

Article Id: 142217

Status: Published

Updated On: 20-12-2019 14:58

Products:

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction:

I registered a table and then when I opened data painter I get an internal server error see error below.

Things to note: We use a service account in an LDAP authentication on this application server in Production environment. I have two logins, one as a normal user and one as administrator.

019-12-18 22:15:07.733 UTC [ERROR] [https-jsse-nio-8443-exec-78] --- [U:guralr5][M:GET][P:/api/ca/v1/generators/systemVariables] c.c.t.c.e.h.GlobalExceptionConvertor: HTTP Error - INTERNAL SERVER ERROR: Exception: null

java.lang.NullPointerException: null

at java.io.File.<init>(File.java:277)

at com.ca.tdm.generators.service.DataPainterService.getSystemVariables(DataPainterService.java:142)

at com.ca.tdm.generators.controller.VariableController.getSystemVariables(VariableController.java:213)

Cause:

Permissions.

Environment:

Release : 4.7.114

Component : CA Test Data Manager

Resolution:

Issue is fixed by giving windows service account permissions on c:\program files\ca\ portal… to create directories.