CA IDM 14.3 Standalone connector Xpress install fails

Article Id: 142212
Status: Published
Updated On: 20-12-2019 14:27
Products:
CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Identity Suite
Issue/Introduction:

Extracting and installing connector xpress from the D Drive Fail.  

In the logs you will see the following errors:


(Dec 19, 2019 2:39:46 PM), Install, com.ca.etrust.install.admin.connectorserver.ConfigureConXP, err, An error occurred and product installation failed.  Look at the log file C:\Users\idmadmin\AppData\Local\Temp/im_connector_xpress_install.log for details.
(Dec 19, 2019 2:39:46 PM), Install, com.ca.etrust.install.admin.connectorserver.ConfigureConXP, err, ProductException: (error code = -1; message="IO Exception executing command. Reason: java.io.IOException: Cannot run program "C:\Program Files (x86)\CA\Identity Manager\Connector Xpress\jvm\bin\keytool.exe": CreateProcess error=2, The system cannot find the file specified")
STACK_TRACE: 17
ProductException: (error code = -1; message="IO Exception executing command. Reason: java.io.IOException: Cannot run program "C:\Program Files (x86)\CA\Identity Manager\Connector Xpress\jvm\bin\keytool.exe": CreateProcess error=2, The system cannot find the file specified")

Cause:

There was an issue running the Connector Xpress installer from the D Drive. The installation files were not being copied to the required locations.

Environment:

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution:

Extract and run the Connector Xpress installer from the C Drive.

You are able to select a custom installation and point to the D Drive successfully.