Event Engine: Event is not triggering an increase in the 'count'

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

After setting up the Event Engine, the sample in the documentation was not increasing the event count. 

Environment

Release : 12.3

Component : EVENT ENGINE

Resolution

Please follow the steps detailed for troubleshooting:

https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#Analytics/ANOP_Admin/Aaas_event_engine_troubleshooting.htm%3FTocPath%3DAdministering%2520and%2520Configuring%7CAdministering%2520Analytics%7CEvent%2520Engine%2520Troubleshooting%7C_____1

Additionally, if those are successful except for the trigger, please note that the triggering event and the variable are case sensitive. For example:

"type": "EVENT_TEST",
"values":
{
"count": 1
}
}

Will not trigger EVENT_TEST if it is configured with

Count is greater than 0.

As count is not the same value as Count.