How to Disable "Take Action" Right Click option in SOI Console

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

How to disable "Take Action" right click option in SOI Console. This need to be disabled for all groups

Cause

Due to security reasons, we want to disable this option

Environment

Component : Service Operations Insight (SOI) Manager

Version 4.x

Resolution

1) Set user privileges in SOI Console -> Group(ex: Operator (Read-Write) -> Add / Remove Privileges -> Alert Management -> Privileges

    Un-check 'Set Alert Ticket' option

Save the changes and reopen console, now the user belongs to this group cannot see "Take Action" option when he right click on an alert

 

2) The option is to update "\SamUI\webapps\sam\WEB-INF\sam\config\sam-app-config.xml" file and chang "popup-visibility" value to "never"  on the UI server

Save & reopen console