How to Disable "Take Action" Right Click option in SOI Console
How to disable "Take Action" right click option in SOI Console. This need to be disabled for all groups
Due to security reasons, we want to disable this option
Component : Service Operations Insight (SOI) Manager
Version 4.x
1) Set user privileges in SOI Console -> Group(ex: Operator (Read-Write) -> Add / Remove Privileges -> Alert Management -> Privileges
Un-check 'Set Alert Ticket' option
Save the changes and reopen console, now the user belongs to this group cannot see "Take Action" option when he right click on an alert
2) The option is to update "\SamUI\webapps\sam\WEB-INF\sam\config\sam-app-config.xml" file and chang "popup-visibility" value to "never" on the UI server
Save & reopen console