Connector Accelerator alert not appearing on console

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

UIM Auto Operator is is configured to run a script to send alerts to Connector accelerator which in turn publishes the alert's to SOI and these alert's stopped appearing on the SOI console

Cause

Alert was cleared from SOI console. When same alert with same source alertid as the cleared one is published again SOI by design drops it.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Console

Resolution

- Since the alert is originally generated from UIM it should be cleared at the source UIM not from the SOI console.

- The southbound alert synchronization won't work in this case because the connector accelerator is not collecting the alerts from the source directly, the alerts are fed in to it by a script run from UIM Auto Operator.