Rally: Portfolio Items: User receiving "Whoops" message and is unable to see anything on the Portfolio Items Page

Article Id: 142063
Status: Published
Updated On: 26-12-2019 09:46
Products:
CA Agile Central SaaS (Rally) , CA Agile Central SaaS (Rally) , CA Agile Central On Premise (Rally) , CA Agile Central On Premise (Rally) , CA Agile Central On Premise (Rally)
Issue/Introduction:

The user is unable to see anything on the Portfolio Items page.  According to the user, this started several weeks ago when they were converted to the new UI.

When the Portfolio Items page won't load or clicking on the filter icon does not bring up the filters, it is usually due to a corrupt filter setting that prevents the board from loading.  Filters are saved as a Preference on a per-user basis. 

To clear the potentially corrupt filter setting, you can delete the filter preference.  Each user experiencing this issue will need to walk through the process to clear their own preference. 

 

Environment:

Release : SAAS

Component : AGILE CENTRAL

Resolution:

  1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
  2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
  3. You will be prompted to enter the Preference Name, enter: data-table-default/-200049
  4. Make sure there are no beginning or ending spaces in the entry and click Find Preference.
  5. For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
  6. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
  7. Clear cache and logout immediately (don't navigate to any other page, so as not to save any additional preferences).
  8. Now when you login the filter is gone from the Portfolio Kanban Board and your board should load.

If the above troubleshooting doesn't work, please try deleting the portfolio-items-inline-filter