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Process Instance Not Created, Started, Launched
Article ID: 142059
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
A process instance should start based on the object start condition on Create, Update, or Create and Update.
It does not start and assistance is needed on why it does not launch and appear in the Administration > Processes > Instances page.
The events page queues up but instances that ran fine previously do not get processed.
Cause
Here are the possible causes:
The issue occurred after an upgrade/maintenance.
The issue is with how the logic is constructed.
Environment
All Clarity Releases
Resolution
1. If the issue happened, after an outage/maintenance/upgrade, proceed to have the BG service restarted.
2. Review the start logic and step conditions and ensure that the conditions are met.
Attachments
Feedback
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