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Process Instance Not Created, Started, Launched

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Article ID: 142059

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

A process instance should start based on the object start condition on Create, Update, or Create and Update.

It does not start and assistance is needed on why it does not launch and appear in the Administration > Processes > Instances page.
The events page queues up but instances that ran fine previously do not get processed.
 
 

Cause

Here are the possible causes:
The issue occurred after an upgrade/maintenance.
The issue is with how the logic is constructed.

Environment

All Clarity Releases

Resolution

1. If the issue happened, after an outage/maintenance/upgrade, proceed to have the BG service restarted.

2. Review the start logic and step conditions and ensure that the conditions are met.

 

Attachments