Missing FLOW data in portal for some devices that show other SNMP data

Products

• CA Performance Management
• Network Observability

Issue/Introduction

Performance Management DMService.log file has errors regarding "ID Translation issue".

Example
ERROR | RIB-Query-35             | YYYY-MM-DD HH:MM:SS,### | com.ca.im.rib.engine.query.tgt.TargetedRIBQueryInvoker
      | ID Translation issue

PCService.log shows this message:

INFO   | jvm 1    |   Reason: {Global item ID: #### has no local data source translation. Data source ID: 12 is not aware of the Global item.}

Environment

DX NetOps :: All Supported Versions

Cause

These are informational errors noting that an item does not have an item on a data source that corresponds to the PC item ID.

Resolution

These log items are informational, unless you are seeing a specific issue in a view/dashboard/context page that corresponds with the error, they can be ignored.

The problem device(s) are not present in NFA so portal is not getting FLOW data to display.

Additional Information

If the item is missing from the NFA data source, make sure it is configured to send flow data to the NFA harvester so that it will be added to portal.