pdm_configure errors after install RU04 GER (17.1.0.4 GER)

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

17.1.RU4 GER

 

The pdm_configure causes error messages in the stdlog.

Either at the Primary server and the Secondaries servers:

 

MergeXML:Tag "Spell_Macro:description:5901:Activity Heat Changed notification"is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:sym:5901:INTERNAL ISSALG HEAT_CHANGED" is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:description:5902:Activity Heat Changed notification"is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:sym:5902:INTERNAL CHGALG HEAT_CHANGED" is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:description:5903:Activity Heat Changed notification"is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:sym:5903:INTERNAL MGSALG HEAT_CHANGED" is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:description:300106:Activity Property Changednotification" is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:sym:300106:INTERNAL ISSALG PROP_CHANGED" is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:description:300107:Activity Property Changednotification" is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:sym:300107:INTERNAL CHGALG PROP_CHANGED" is defined more than once in XML. New Value will be ignored.

MergeXML:Tag "Spell_Macro:description:300108:Activity Property Changednotification" is defined more than once in XML. New Value will beignored.

MergeXML:Tag "Spell_Macro:sym:300108:INTERNAL MGSALG PROP_CHANGED" is defined more than once in XML. New Value will be ignored.

 

 

Cause

Duplicates in NX_ROOT/data/xml/cm.xml file

Environment

Release : 17.1 RU04

Component : SERVICE DESK MANAGER

Resolution

Problem has been fixed in 17.1 RU07

 

As workaround:

First, save a copy for current NX_ROOT/data/xml/cm.xml.
Edit NX_ROOT/data/xml/cm.xml and verify that there are duplicated ResourceString  sections at the end of the file for each spell macro number reported in the error. Once verified ,  in order to avoid the error, you can delete the duplicated ones. They are :

   <ResourceString>
        <tag>Spell_Macro:description:5901:Activity Heat Changed notification</tag>
        <value>Aktivitätsprotokoll - Benachrichtigung über geänderte Temperatur</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:sym:5901:INTERNAL ISSALG HEAT_CHANGED</tag>
        <value>INTERNAL ISSALG HEAT_CHANGED</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:description:5902:Activity Heat Changed notification</tag>
        <value>Aktivitätsprotokoll - Benachrichtigung über geänderte Temperatur</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:sym:5902:INTERNAL CHGALG HEAT_CHANGED</tag>
        <value>INTERNAL CHGALG HEAT_CHANGED</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:description:5903:Activity Heat Changed notification</tag>
        <value>Aktivitätsprotokoll - Benachrichtigung über geänderte Temperatur</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:sym:5903:INTERNAL MGSALG HEAT_CHANGED</tag>
        <value>INTERNAL MGSALG HEAT_CHANGED</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:description:300106:Activity Property Changed notification</tag>
        <value>Benachrichtigung über Änderung der Aktivitätseigenschaft</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:sym:300106:INTERNAL ISSALG PROP_CHANGED</tag>
        <value>INTERNAL ISSALG PROP_CHANGED</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:description:300107:Activity Property Changed notification</tag>
        <value>Benachrichtigung über Änderung der Aktivitätseigenschaft</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:sym:300107:INTERNAL CHGALG PROP_CHANGED</tag>
        <value>INTERNAL CHGALG PROP_CHANGED</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:description:300108:Activity Property Changed notification</tag>
        <value>Benachrichtigung über Änderung der Aktivitätseigenschaft</value>
    </ResourceString>

    <ResourceString>
        <tag>Spell_Macro:sym:300108:INTERNAL MGSALG PROP_CHANGED</tag>
        <value>INTERNAL MGSALG PROP_CHANGED</value>
    </ResourceString>