IN SOME CASES THE SNA APPL RESOURCE STATUS IS NOT UPDATED ON RSDB

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Article ID: 142009

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Updated On:

Products

CA NetMaster Network Automation

Issue/Introduction

This is a--condensed and minimally modified--Support translation of the original Case Description:
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We have an instance of Production NetMaster where approx. 10000 SNA APPL resources are monitored with SNA heartbeat--moreover
this situation has been dealt with on another Support case. A problem that has happened on the last 3 days where some alerts
regarding these resources are not being closed when lots of terminations and--or simultaneous reconnections occur and
it might have to do with the time of process execution. We were able to check that the global vars used on the
heartbeat routine are being updated correctly--but in some cases the resource status on the RSDB is
not being updated. We were able to document a success case and one of error (further details
were provided).
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Cause

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Environment

OS : z/OS

Release : 12.2

Component : CA NetMaster Network Automation

Resolution

PTF SO11008 was raised by NetMaster Level 2 and applied successfully by cust.

The problem   was resolved.

Additional Information

PTF SO11008 can be downloaded from our Support site  (site sign-in necessary):

 

https://casupport.broadcom.com/download-center/solution-detail.html?aparNo=SO11008&os=OS  

 

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RSDB
 

Is a database used by the CA NetMaster NA product.

 
Type: 

Local VSAM

 
Run-time DDName: 

RSDB