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OWB: Handshake Error when opening projects
Article ID: 141994
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
Open Workbench (OWB) does not start or open. The is a "handshake" error when trying to open a project from Clarity in OWB.
A server error occurred during login: - received fatal alert: Handshake_failure
Environment
Release : All Supported Releases
Component : SAAS OPEN WORKBENCH (OWB)
Resolution
Check the local environment variable on the machine and edit it to be: JAVA_TOOL_OPTIONS = -Dhttps.protocols=TLSv1.2
Additional Information
Note: SaaS environments no longer supports TLS 1.0 and 1.1. Only TLS 1.2 is now supported.
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