OWB: Handshake Error when opening projects

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Open Workbench (OWB) does not start or open. The is a "handshake" error when trying to open a project from Clarity in OWB.

A server error occurred during login: - received fatal alert: Handshake_failure

Environment

Release : All Supported Releases

Component : SAAS OPEN WORKBENCH (OWB)

Resolution

Check the local environment variable on the machine and edit it to be: JAVA_TOOL_OPTIONS = -Dhttps.protocols=TLSv1.2

Additional Information

Note: SaaS environments no longer supports TLS 1.0 and 1.1. Only TLS 1.2 is now supported.