CA PPM issue when attempting to connect to Clarity PPM Web Services

Products

• STARTER PACK-CLARITY PPM
• Clarity PPM SaaS

Issue/Introduction

Exception Message:   An error occurred while making the HTTP request to https://cppmxxx.ondemand.ca.com/niku/xog. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.     

Cause

Broadcom SaaS operations removed weak SSL protocol TLS1.0 and TLS1.1 from the Clarity PPM service for all PPM URLS. This means any user connecting to Clarity PPM in our SaaS infrastructure will only be able to connect using a Browser that supports TLS 1.2.

Environment

Release : 15.4.1, 15.5, 15.6. 15.7

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

 Please update version to TLS 1.2 and were then able to connect to the PPM web services. (Using Custom interface)

Additional Information

Impact only CA PPM SAAS Customers