CAU does not upgrade Service Manager

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

Situation: OS Agent version version is 12.0.x, upgrading to later minor version using CAU package. Agent is linked to service manager on same minor version (12.0.x)

Expected behavior:

- Agent is successfully upgraded.

- Service manager is also automatically upgraded.

Actual behavior:

- Agent is successfully upgrade.

- Service manager is not upgraded and still at original version 12.0.x

Cause

Automatic service manager upgrade is a feature only available from minor version 12.1.0.

Previous service manager versions do not store the upgrade procedure and will not upgrade themselves automatically.

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Resolution

Service Manager upgrade procedure is not stored in service manager v12.0, so automatic SMgr upgrade will only available from v12.1 onward.

If original SMgr version is 12.0 backward (including latest 12.0.9), it will not be automatically upgraded, user has to upgrade Smgr manually.