How to delete Request/Incident/Problem Areas

Article Id: 141943

Status: Published

Updated On: 10-01-2020 16:52

Products:

CA Service Desk Manager , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Desk Manager - Mobile Application , CA Service Desk Manager - Xtraction

Issue/Introduction:

There are some Request/Incident/Problem Areas we do not use. Can we delete them completely from Service Desk Manager?

Environment:

Release : 17.x

Component : SERVICE DESK MANAGER

Resolution:

Unfortunately, there is no way to delete Request/Incident/Problem Areas from the web interface. Please inactivate unnecessary Areas instead of deleting them.

Additional Information:

How to delete incident area and its sub categories in CA service desk manager 12.7