CA PPM Jaspersoft Scheduled Report Failed

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Article ID: 141937

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Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

CA PPM Jaspersoft Schedule Failed

Jaspersoft Logs Error Message: 

jasperserver.api.JSException: jsexception.user.expired
.
 
 
 

Cause

scheduled report failed in Jaspersoft because the owner of scheduled report account has been Deactivated/Removed

Jaspersoft Logs Error Message: 

jasperserver.api.JSException: jsexception.user.expired

Environment

Release : 15.6.1, 15.7

Component : CA PPM SAAS JASPERSOFT

Resolution

A) Please take the screen shot of the current Schedule Reports and the Details

B) Cancelled / Pause/ Delete the schedule Reports that was running under "Inactive User"

C) Reschedule the Reports using Active User