CA PPM Jaspersoft Scheduled Report Failed

Article Id: 141937
Status: Published
Updated On: 16-12-2019 15:10
Products:
Clarity PPM SaaS , Clarity PPM SaaS , STARTER PACK-CLARITY PPM , Clarity PPM SaaS
Issue/Introduction:

CA PPM Jaspersoft Schedule Failed

Jaspersoft Logs Error Message: 

jasperserver.api.JSException: jsexception.user.expired
.
 
 
 

Cause:

scheduled report failed in Jaspersoft because the owner of scheduled report account has been Deactivated/Removed

Jaspersoft Logs Error Message: 

jasperserver.api.JSException: jsexception.user.expired

Environment:

Release : 15.6.1, 15.7

Component : CA PPM SAAS JASPERSOFT

Resolution:

A) Please take the screen shot of the current Schedule Reports and the Details

B) Cancelled / Pause/ Delete the schedule Reports that was running under "Inactive User"

C) Reschedule the Reports using Active User