CA PPM Jaspersoft Scheduled Report Failed
Article ID: 141937
Updated On:
Products
STARTER PACK-CLARITY PPM
Clarity PPM SaaS
Issue/Introduction
CA PPM Jaspersoft Schedule Failed
Jaspersoft Logs Error Message:
jasperserver.api.JSException: jsexception.user.expired
.
Cause
scheduled report failed in Jaspersoft because the owner of scheduled report account has been Deactivated/Removed
Jaspersoft Logs Error Message:
jasperserver.api.JSException: jsexception.user.expired
Environment
Release : 15.6.1, 15.7
Component : CA PPM SAAS JASPERSOFT
Resolution
A) Please take the screen shot of the current Schedule Reports and the Details
B) Cancelled / Pause/ Delete the schedule Reports that was running under "Inactive User"
C) Reschedule the Reports using Active User
Feedback
Yes
No
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