SPC-OCA-10370: The Location Server on SpectroSERVER is not available.

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

The OneClick server failed to connect to the SpectroSERVER and the following errors were seen in the stdout.log file:

Nov 21, 2019 14:50:03.892 - SPC-OCA-10370: The Location Server on <SpectroSERVER Host> is not available.
Nov 21, 2019 14:50:03.892 - Could not reach location server at <SpectroSERVER Host>
1) Make sure this hostname is added to .hostrc of SpectroSERVER.
2) Check if the firewall is blocking the connection.
3) Check for CORBA TLS certificate misconfiguration.

 

Environment

Release : Any version

Component : OneClick

Cause

a) The .corbarc and .jcorbarc files on the SpectroSERVER had localhost as the server name instead of the short name of the SpectroSERVER.

b) The $SPECROOT/tomcat/webapps/spectrum/META-INF/context.xml file had the wrong hostname in the locServerName field.

Resolution

a) Editing the $SPECROOT/.corbarc and $SPECROOT/.jcorbarc to use the short hostname of the SpectroSERVER instead of localhost and restarting processd resolved the issue. 

b) Editing the $SPECROOT/tomcat/webapps/spectrum/META-INF/context.xml file and supplying the correct MLS hostname in the locServerName field, and restarting the tomcat service resolved the issue.