Multi Factor Authentication (MFA) on the Broadcom Support Portal

Products

• Support Portal

Issue/Introduction

Multi-Factor Authentication (MFA) was added to the Broadcom Support Portal on December 18th, 2019 to add an additional security layer.

When logging in, the MFA will prompt you to send an authentication code to your email to authenticate your login.

Resolution

Log in per usual to the support portal.

Upon clicking the Next button, enter the password and check the Terms of Use and Privacy Policy.

After logging in with your support portal User ID and Password, the user will see a screen asking to send the Email Authentication code as shown below.

When ready to receive the Authentication code via email, click the "SEND ME THE CODE" button. You will receive an email from [email protected] with the subject "Broadcom Login Security Code" with the Authentication code.

Use the code from the email to enter into the Authentication screen and click "VERIFY"

Additionally, you may click "Send again" if you have not received the code. The MFA Token will remain accessible for 15 minutes (this was increased from 5 minutes in order to accommodate users with slower email servers/routing rules in place).

Authentication emails will be sent to the email used to log in to the portal. If you have not received the email, please check your local Spam or Junk folders or any additional Corporate Spam folder. Verify with your email administrator that the email address is not being blocked.

 

Additional Information

Okta MFA remembers 5 devices.  Once those devices have been authenticated, users will not be prompted again unless their IP changes or they travel to a different country.  If they sign in using a 6th device, they'll be prompted for MFA via email.