Cannot connect to CAPC after fresh install

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• CA Performance Management - Data Polling
• DX NetOps

Issue/Introduction

Cannot connect to CAPC after fresh install, getting connection timed out in the browser

Cause

Firewall or proxy blocking access.

We can use wget to access http://127.0.0.1:8181 and it returns a 302 rediredt to port 8381 which shows that the servers are listening and responding correctly

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

Correct the firewall/proxy etc. access to the CAPC server, the browser must be able to connect to both the console and sso ports (8181 and 8381 by default with no HTTPS configured)