Cannot connect to CAPC after fresh install

Article Id: 141906

Status: Published

Updated On: 16-12-2019 09:17

Products:

CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling , DX NetOps

Issue/Introduction:

Cannot connect to CAPC after fresh install, getting connection timed out in the browser

Cause:

Firewall or proxy blocking access.

We can use wget to access http://127.0.0.1:8181 and it returns a 302 rediredt to port 8381 which shows that the servers are listening and responding correctly

Environment:

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution:

Correct the firewall/proxy etc. access to the CAPC server, the browser must be able to connect to both the console and sso ports (8181 and 8381 by default with no HTTPS configured)