Service Desk Manager: How to avoid for Analysts to change the delay time in Attached Events?

Article Id: 141846

Status: Published

Updated On: 13-12-2019 17:19

Products:

CA Service Desk Manager , CA Service Management - Service Desk Manager

Issue/Introduction:

In the Attached events, we see unexpected values for the delay time field. Analysts are changing this value. How to avoid for Analysts to change the delay time in Attached Events?

Environment:

Release : 14.1 and later

Component : SERVICE DESK MANAGER

Resolution:

It's not possible to disable the delay time in Attached Events using out of the box options in Service Desk Manager. Customization of the form is required to avoid the changes from analysts.