Software Asset Manager error with Active Directory user

Products

• CA IT Asset Manager
• CA IT Asset Manager Asset Portfolio Management
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER

Issue/Introduction

After upgrading SAM we get an error logging in with Active Directory credentials.

Unknown combination of login and password or insufficient permissions.

Environment

Release : 17.2

Component : CA Software Asset Manager

Resolution

Verify the LDAP extension is enabled in the php.ini file.
Go to folder C:\Program Files (x86)\CA\sam\env\php
Open file php.ini
verify the php_ldap extension is not commented out.
extension=php_ldap
If there is a semicolon before the line, remove it and save the file.