ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Software Asset Manager error with Active Directory user
Article ID: 141828
Updated On:
Products
CA IT Asset Manager
CA IT Asset Manager Asset Portfolio Management
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
Issue/Introduction
After upgrading SAM we get an error logging in with Active Directory credentials.
Unknown combination of login and password or insufficient permissions.
Environment
Release : 17.2
Component : CA Software Asset Manager
Resolution
Verify the LDAP extension is enabled in the php.ini file.
Go to folder C:\Program Files (x86)\CA\sam\env\php
Open file php.ini
verify the php_ldap extension is not commented out.
extension=php_ldap
If there is a semicolon before the line, remove it and save the file.
Feedback
Yes
No
Powered by
