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Software Asset Manager error with Active Directory user


Article ID: 141828


Updated On:


CA IT Asset Manager CA IT Asset Manager Asset Portfolio Management CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER


After upgrading SAM we get an error logging in with Active Directory credentials.

Unknown combination of login and password or insufficient permissions.


Release : 17.2

Component : CA Software Asset Manager


Verify the LDAP extension is enabled in the php.ini file.
Go to folder C:\Program Files (x86)\CA\sam\env\php
Open file php.ini
verify the php_ldap extension is not commented out.
If there is a semicolon before the line, remove it and save the file.