WA Agent WebServices job failing with SUBERROR, logs show connection reset

Products

• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)
• CA Workload Automation AE - Business Agents (AutoSys)

Issue/Introduction

The WA Agent logs show connection reset for the WebServices job

 

Cause

The connection reset error means some kind of network issue.  An appliance like firewall or router in the middle is likely dropping the connection between WA Agent and web application.

Environment

Release : 11.3/11.4/11/5

Component : CA Workload Automation Agent for Web Services

Resolution

Following errors may be seen in the logs.

XX/12/2019 00:00:23.246 EST-0500 1 WebservicePlugin.webservice Internal Thread.CybWOBWebserviceRundoclitHandler.processWob[:1089] - cybermation.commonservice.webservice.wsdl.harness.CybWSDLException: WSDLException: faultCode=COMMUNICATION_ERROR: Unable to retrieve document at 'http://webapplication.example.com/someapp/myapp.asmx?wsdl': java.net.SocketException: Connection reset

at cybermation.commonservice.webservice.wsdl.harness.CybWSDLReader.readWSDL(CybWSDLReader.java:243)

at cybermation.commonservice.webservice.wsdl.harness.CybWSDLReader.readWSDL(CybWSDLReader.java:161)

at cybermation.commonservice.webservice.wsdl.CybWSDLOperation.read(CybWSDLOperation.java:225)

Check the connectivity from agent to the application host.