WA Agent WebServices job failing with SUBERROR, logs show connection reset


Article ID: 141822


Updated On:


CA Workload Automation DE - Business Agents (dSeries) CA Workload Automation DE DSERIES- SERVER CA Workload Automation DE - System Agent (dSeries) CA Workload Automation DE - Scheduler (dSeries) CA Workload Automation AE - Business Agents (AutoSys)


The WA Agent logs show connection reset for the WebServices job



The connection reset error means some kind of network issue.  An appliance like firewall or router in the middle is likely dropping the connection between WA Agent and web application.


Release : 11.3/11.4/11/5

Component : CA Workload Automation Agent for Web Services


Following errors may be seen in the logs.

XX/12/2019 00:00:23.246 EST-0500 1 WebservicePlugin.webservice Internal Thread.CybWOBWebserviceRundoclitHandler.processWob[:1089] - cybermation.commonservice.webservice.wsdl.harness.CybWSDLException: WSDLException: faultCode=COMMUNICATION_ERROR: Unable to retrieve document at 'http://webapplication.example.com/someapp/myapp.asmx?wsdl': java.net.SocketException: Connection reset

at cybermation.commonservice.webservice.wsdl.harness.CybWSDLReader.readWSDL(CybWSDLReader.java:243)
at cybermation.commonservice.webservice.wsdl.harness.CybWSDLReader.readWSDL(CybWSDLReader.java:161)
at cybermation.commonservice.webservice.wsdl.CybWSDLOperation.read(CybWSDLOperation.java:225)

Check the connectivity from agent to the application host.