WA Agent WebServices job failing with SUBERROR, logs show connection reset

Article Id: 141822
Status: Published
Updated On: 13-12-2019 10:22
Products:
CA Workload Automation DE - Business Agents (dSeries) , CA Workload Automation DE , DSERIES- SERVER , CA Workload Automation DE - System Agent (dSeries) , CA Workload Automation DE - Scheduler (dSeries) , CA Workload Automation AE - Business Agents (AutoSys)
Issue/Introduction:

The WA Agent logs show connection reset for the WebServices job

 

Cause:

The connection reset error means some kind of network issue.  An appliance like firewall or router in the middle is likely dropping the connection between WA Agent and web application.

Environment:

Release : 11.3/11.4/11/5

Component : CA Workload Automation Agent for Web Services

Resolution:

Following errors may be seen in the logs.

XX/12/2019 00:00:23.246 EST-0500 1 WebservicePlugin.webservice Internal Thread.CybWOBWebserviceRundoclitHandler.processWob[:1089] - cybermation.commonservice.webservice.wsdl.harness.CybWSDLException: WSDLException: faultCode=COMMUNICATION_ERROR: Unable to retrieve document at 'http://webapplication.example.com/someapp/myapp.asmx?wsdl': java.net.SocketException: Connection reset

at cybermation.commonservice.webservice.wsdl.harness.CybWSDLReader.readWSDL(CybWSDLReader.java:243)
at cybermation.commonservice.webservice.wsdl.harness.CybWSDLReader.readWSDL(CybWSDLReader.java:161)
at cybermation.commonservice.webservice.wsdl.CybWSDLOperation.read(CybWSDLOperation.java:225)

Check the connectivity from agent to the application host.