Client Automation - RVI Collect Task for VCenter is in Error

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control

Issue/Introduction

A RVI Collect Task for inventory of vcenter server is in error status.

 

 

In TRC_UAM_AMVMAGENT*.log following error appears :

 

011219-13:01:04.5275904L|005920|000017c4|amVMAgent |amVMAgent |000000|ERROR  | vmRegister::RegisterComputer No host name
011219-13:01:04.5297758L|005920|000017c4|amVMAgent |amVMAgent |000000|NOTIFY | vmRegister::RunAgent Failed to register computer

 

Cause

This problem occurs if some ESX servers in vcenter are in disconnect status.

amvminvux.exe module could not collect the hostname of these ESX Servers and the overall status of RVI Collect task is in ERROR even if all others ESX servers have been correctly inventoried. 

 

Environment

Release : 1401

Component : DESKTOP AND SERVER MANAGEMENT

 

Resolution

Open a case at CA Broadcom technical Support requesting the fix :

 

T5SD186 for ITCM 12.9

T5SD202 for ITCM 14.0 SP1

 

 

Note : These fixes are included in ITCM 14.0 SP2 and earlier versions.