UIM sdgtw stop working after TLS 1.0 and 1.1 disabled from ServiceNow

Article Id: 141804
Status: Published
Updated On: 10-01-2020 02:46
Products:
DX Infrastructure Management , NIMSOFT PROBES , DX Infrastructure Management
Issue/Introduction:

sdgtw probe stop working after ServiceNow disabled TLS 1.0 and 1.1 from production instance.

Cause:

java_jre package version (on sdgtw probe) is old.

Environment:

sdgtw 2.20 running with UIM 8.5

Resolution:

Upgrade UIM to the latest (as of now 9.2.0) which will bring newer version of java_jre package.

Additional Information:

KB article 131029 is similar TLS 1.2 probe issue.
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=131029