UIM sdgtw stop working after TLS 1.0 and 1.1 disabled from ServiceNow

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Article ID: 141804

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

sdgtw probe stop working after ServiceNow disabled TLS 1.0 and 1.1 from production instance.

Cause

java_jre package version (on sdgtw probe) is old.

Environment

sdgtw 2.20 running with UIM 8.5

Resolution

Upgrade UIM to the latest (as of now 9.2.0) which will bring newer version of java_jre package.

Additional Information

KB article 131029 is similar TLS 1.2 probe issue.
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=131029