MSP Project won't save back for one user to clarity PPM

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Article ID: 141778

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Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

  1. A user is unable to save any of the changes he makes when he adds a task, etc. 
  2. The project won't save back from Microsoft Project (MSP) to Clarity PPM
  3. When I go into the schedule it works fine

Environment

Release : All Supported Release

Component : CA PPM SAAS MICROSOFT PROJECT (MSP)

Resolution

If the issue happens for all projects on the workstation:

  1. Uncheck "Hide Extension for known file types" 
  2. If users uses Internet Explorer check to make sure the option "Do not save encrypted pages to disk" is set 

If issue is with just one project:

  • Check the steps in KB: 141777 - MSP: Troubleshooting for one project on one Machine

Additional Information

  • KB: 15956 - CA PPM and MSP integration known defects - Support Technical Document Index
  • KB: KB000071385 - CA PPM and MSP integration - Support Technical Document Index
  • KB: 138671 - List of Clarity PPM KB articles related to issues opening projects in MSP