Service Desk Manager keeps giving a popup

Article Id: 141771

Status: Published

Updated On: 12-12-2019 15:14

Products:

CA Service Desk Manager , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Desk Manager - Mobile Application , CA Service Desk Manager - Xtraction

Issue/Introduction:

For every function I'm getting a popup with "Request Time", "Load Start", "Load Complete" and "User Resp Time". Why is this happening?

Environment:

Release : 14.1, 17.x

Component : SERVICE DESK MANAGER

Resolution:

The Response Time Statistics feature was turned on. Just cancel one popup and it will stop displaying.

Additional Information:

To enable "Response Time Statistics" from the Service Desk tab go to "View", from there is an option "Response Time Statistics".