Service Desk Manager keeps giving a popup

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Article ID: 141771

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

For every function I'm getting a popup with "Request Time", "Load Start", "Load Complete" and "User Resp Time". Why is this happening?

Environment

Release : 14.1, 17.x

Component : SERVICE DESK MANAGER

Resolution

The Response Time Statistics feature was turned on. Just cancel one popup and it will stop displaying.

 
 
 

Additional Information

To enable "Response Time Statistics" from the Service Desk tab go to "View", from there is an option "Response Time Statistics".