Details missing in alarm

Products

• CA eHealth
• CA Spectrum

Issue/Introduction

Alarms are being seen that do not have a populated hostname or IP address

 

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

This is caused by SSdb corruption.

Review the alarm message to get the parent model IP.

Remove this device and remodel in Spectrum.

New alarms generated against this or any application model will have the correct data.