Classic UX "Error 401 - Unauthorized" when adding incidents and trying to navigate through different pages or trying to sort by any column

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Article ID: 141738

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

STEPS TO REPRODUCE: 
Prerequisite: The user you log in with to reproduce the issue does NOT have the global Timesheet -Edit -All access right.

1. Ensure the PPM user you log in with is able to enter time against incidents 
2. In Classic UI, go to the timesheets list 
3. Click 'Add Task' button 
4. Click the 'Name' column header to reorder the tasks by name or try to navigate to the following page if more than one page is present (everything is okay) 
5. Open a timesheet and click the 'Add Incident' button 
6. Click the 'Name' column header to reorder the incidents by name or try to navigate to the following page if more than one page is present 


Expected Results: To be able to navigate through pages or reorder the columns for a user without global access to edit all timesheets.

Actual Results: Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try logging in again or contact your system administrator. 

Cause

This is caused by DE50298

Resolution

This is fixed in 15.7.1

Workaround:  Filter by the specific incident. 

Additional Information

Similar scenario (fixed in 15.6.1):

Classic UX - "Error 401 - Unauthorized" error when browsing tasks on the Timesheet page (navigating to page 2, sorting tasks by column)

Similar scenario (being analyzed by Engineering)

Error 401 - Unauthorized using Add and Select More button in Classic timesheets