Classic UX "Error 401 - Unauthorized" when adding incidents and trying to navigate through different pages or trying to sort by any column

Article Id: 141738

Status: Published

Updated On: 12-12-2019 13:39

Products:

Clarity PPM On Premise , Clarity PPM SaaS

Issue/Introduction:

STEPS TO REPRODUCE:
Prerequisite: The user you log in with to reproduce the issue does NOT have the global Timesheet -Edit -All access right.

1. Ensure the PPM user you log in with is able to enter time against incidents
2. In Classic UI, go to the timesheets list
3. Click 'Add Task' button
4. Click the 'Name' column header to reorder the tasks by name or try to navigate to the following page if more than one page is present (everything is okay)
5. Open a timesheet and click the 'Add Incident' button
6. Click the 'Name' column header to reorder the incidents by name or try to navigate to the following page if more than one page is present

Expected Results: To be able to navigate through pages or reorder the columns for a user without global access to edit all timesheets.

Actual Results: Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try logging in again or contact your system administrator.

Cause:

This is caused by DE50298

Resolution:

This is fixed in 15.7.1

Workaround: Filter by the specific incident.