SEOS_load: SEOS_syscall WASN'T loaded

Products

• CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

PIM kernel is not loaded correctly after upgrading OS.

# cat /etc/redhat-release

Red Hat Enterprise Linux Server release 6.10 (Santiago)

# rpm -qa | grep CAeAC

CAeAC-1281-1.0.3435.x86_64

# grep -i error AccessControl_install.log

# ls -l bin/SEOS_syscall

lrwxrwxrwx 1 root root 56 Dec  4 08:30 bin/SEOS_syscall -> /opt/CA/AccessControl/bin/SEOS_syscall.60eASX86_64.MP.ko

# ls -l bin/SEOS_syscall.60eASX86_64.MP.ko

-r-x--x--- 1 root root 5473288 Sep 22 09:29 bin/SEOS_syscall.60eASX86_64.MP.ko

#SEOS_load

SEOS_load: Executing un/load exit file,  /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -pre

SEOS_load: Executing un/load exit file,  /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -post

SEOS_load: SEOS_syscall WASN'T loaded

Environment

Release : 12.8SP1

Component : CA ControlMinder

Cause

It was empty file /boot/System.map that  had to be removed by OS upgrade.

Resolution

Please remove the /boot/System.map file.

Additional Information

The SEOS_load for LInux is a script file.

So please run the script with debug like this.

#sh -x ./SEOS_load

Then, please check where the error is being generated.