[v12.x][Automic Workload Automation] Unable to upgrade agent

Article Id: 141684
Status: Published
Updated On: 11-12-2019 15:21
Products:
CA Automic Workload Automation - Automation Engine , AUTOMIC WORKLOAD AUTOMATION , CA Automic One Automation , CA Automic Operations Manager , CA Automic Oracle
Issue/Introduction:

The Central Agent Upgrade button is disabled or greyed out. It worked before.

Cause:

The Automation engine user privilege 'Execute system upgrades.' has been removed under 'Administration'.

Environment:

Release : 12.3

Component : AUTOMATION ENGINE

Resolution:

Grant 'Execute system upgrades' permission to the user.  The user will then be able to use the Central Agent Upgrade