JasperSoft 7.x and IE 11 Web Browser

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

While accessing JasperSoft UI (i.e. http://Jasper_Server:8080/jasperserver-pro/login.html) with IE 11, the page is shown in plain HTML

Environment

JasperSoft 7.x

IE 11 Web Browser

All Supported Windows Operating Systems

Resolution

Based on the Tibco JasperSoft 7.1 documentation, IE11 is indeed certified and compatible:

https://docs.tibco.com/pub/js-rptsrvr-amxbpm/7.1.1/doc/TIB_js-rptsrvr-amxbpm_7.1_Platform%20Support.pdf?id=1

Please ensure the following within IE:

1.  The JasperSoft URL has been added to the IE Trusted Sites

2.  The JasperSoft URL has been added to the Compatibility View and the option 'display intranet site in compatibility view' is selected