Spectrum users are not created in Jasper until tomcat restart on Jasper system
Release : Spectrum integrated with Jasper
Component : SPCJSP
The creation of users in Jasper is accomplished in the following two ways:
If the user in Jasper is not being created until a restart of tomcat on the OneClick system, that is an indication the 0x00010201 event is not getting to the reporting database.
On the Spectrum Report Manager server (by default, this is located on the OneClick Server machine), check for the file:
This will be located under the directory
and, if you have a customisation to SRM, then also check under;
Look for the <ignore> tag. If present, check for the following within it:
If present, remove the entry and then restart tomcat on the SRM system.