Spectrum users are not created in Jasper until tomcat restart on Jasper system
The creation of users in Jasper is accomplished in the following two ways:
If the user in Jasper is not being created until a restart of tomcat on the OneClick system, that is an indication the 0x00010201 event is not getting to the reporting database.
Release : Spectrum integrated with Jasper
Component : SPCJSP
On the Spectrum Report Manager server (by default, this is located on the OneClick Server machine), check for the file:
This will be located under the directory
and, if you have a customisation to SRM, then also check under;
Look for the <ignore> tag. If present, check for the following within it:
If present, remove the entry and then restart tomcat on the SRM system.