Spectrum users are not created in Jasper until tomcat restart on Jasper system

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Article ID: 141666

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Updated On:

Products

CA eHealth CA Spectrum

Issue/Introduction

Spectrum users are not created in Jasper until tomcat restart on Jasper system

Cause

The creation of users in Jasper is accomplished in the following two ways:


1. When tomcat is restarted, the OneClick users are synced with the users in the reporting database.


2. When a new user is created in OneClick, the 0x00010201 event is created. This event is sent to the reporting database and triggers the creation of the user model for Jasper.

If the user in Jasper is not being created until a restart of tomcat on the OneClick system, that is an indication the 0x00010201 event is not getting to the reporting database.

Environment

Release : Spectrum integrated with Jasper

Component : SPCJSP

Resolution

Check the event-processing-filter.xml files located in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/repmgr/config and $SPECROOT/custom/repmgr (if present) on the Spectrum Report Manager (SRM) system for the <ignore> tag. If present, check for the following within the <ignore> tag:

<event-type>0x00010201</event-type>

If present, remove the entry and then restart tomcat on the SRM system.