Copy of change order does not copy Workflow List

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Article ID: 141662

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When copying a change order your Workflow List is not copied, is this the expected behavior?

>> Steps to reproduced:

1. Create a change order, and save.
2. Edit the order of change
3. Click on 'Additional Information'
4. Click on 'Workflow Tasks' and 'Insert Tasks' and then save.
5. Make change order copy 
6. Edit the copy order go to 'Additional Information' and then under 'Workflow Tasks' you see that there is a list created in step 4, it has not been copied.

Environment

Release : 17.1 / 17.2

Component : SERVICE DESK MANAGER

Resolution

That has always been the behavior.

The workflow tasks inserted manually are not included in the copy, only the tasks that are included in the Category.