Copy of change order does not copy Workflow List

Article Id: 141662

Status: Published

Updated On: 11-12-2019 09:48

Products:

CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

When copying a change order your Workflow List is not copied, is this the expected behavior?

>> Steps to reproduced:

1. Create a change order, and save.
2. Edit the order of change
3. Click on 'Additional Information'
4. Click on 'Workflow Tasks' and 'Insert Tasks' and then save.
5. Make change order copy
6. Edit the copy order go to 'Additional Information' and then under 'Workflow Tasks' you see that there is a list created in step 4, it has not been copied.

Environment:

Release : 17.1 / 17.2

Component : SERVICE DESK MANAGER

Resolution:

That has always been the behavior.

The workflow tasks inserted manually are not included in the copy, only the tasks that are included in the Category.