Relationship_services probe fails to start

Products

• NIMSOFT PROBES
• DX Infrastructure Management

Issue/Introduction

Not able to start relationship_services probe. It keeps on looping to this error:

 

Dec 10 15:23:13:309 [main, relationship_services] ****************[ Starting ]**************** 

Dec 10 15:23:13:310 [main, relationship_services] 1.72 

12102019 15:23:15,648 [      main] ERROR RelationshipServices - failed starting GraphService 

12102019 15:23:15,649 [      main] ERROR RelationshipServices - Exiting from the probe. Could not initialize! 

 

Environment

Release : 8.51 / 9.x

Component : UIM - RELATIONSHIP_SERVICES

Resolution

Can see the below error in relationship_services probe address already being used

12102019 15:20:19,107 [      main] ERROR RelationshipServices - Exiting from the probe. Could not initialize!
Dec 10 15:20:20:761 [main, relationship_services] ****************[ Starting ]****************
Dec 10 15:20:20:762 [main, relationship_services] 1.72
12102019 15:20:23,379 [      main] ERROR RelationshipServices - failed starting GraphService
java.net.BindException: Address already in use: bind
at sun.nio.ch.Net.bind0(Native Method)

 

By default relationship_services probe listens on port 8182 on Primary hub which is configured on UMP wasp probe for the relationship viewer portlet

If relationship_services probe is deactivated check if this port is still active on the Primary hub or if some other service/process is using that port

Ensure no other application is using the port used by the relationship_services probe