robot shown in IM but not UMP

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Article ID: 141605

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

we have 1 robot:

 

did all the clean-nic + device id reset + delete all niccache folder tricks

 

still not shown up in portal UMP

Environment

Release : 9.0.2

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

 

check these tables:

select * from cm_blacklist_device;
select * from cm_blacklist_computer_system;

 

Devices will get placed in here when they are deleted from UMP and "Prevent Rediscovery" is checked.