robot shown in IM but not UMP

Article Id: 141605

Status: Published

Updated On: 10-12-2019 15:28

Products:

DX Infrastructure Management , NIMSOFT PROBES , DX Infrastructure Management

Issue/Introduction:

we have 1 robot:

did all the clean-nic + device id reset + delete all niccache folder tricks

still not shown up in portal UMP

Environment:

Release : 9.0.2

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution:

check these tables:

select * from cm_blacklist_device;
select * from cm_blacklist_computer_system;

Devices will get placed in here when they are deleted from UMP and "Prevent Rediscovery" is checked.