CA PM alarms are not cleared in CA Spectrum

Article Id: 141579

Status: Published

Updated On: 12-12-2019 11:07

Products:

CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA eHealth

Issue/Introduction:

Alarms from CA PM are not being cleared in Spectrum, although the clear event is generated in CA PM.

Cause:

Time synchronization issue on the OneClick and CAPC machines

From the OneClick machine:

From the CAPC machine:

Environment:

Release : 10.3

Component : Spectrum Integrations

Resolution:

We should have something like this:

# timedatectl

Local time: Thu 2019-12-05 12:11:48 EST

Universal time: Thu 2019-12-05 17:11:48 UTC

RTC time: Thu 2019-12-05 12:11:48

Time zone: America/New_York (EST, -0500)

NTP enabled: yes

NTP synchronized: yes

RTC in local TZ: yes

DST active: no

Spectrum side should have a time server setup and ntpd/chrony running too, if not already.

You can just ignore the Warning message above.