How to enable tracing for Spectrum OneClick Login Issues

book

Article ID: 141576

calendar_today

Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

  1. Steps to enable tracing for OneClick Login Issues.
  2. Login Attempts with SSORB Security SP tracing enabled will provide more details as to the the cause of the login failure.

Environment

Release: All Supported Releases

Component: SPCOCK - Spectrum OneClick

Resolution

From OneClick WEB GUI Administration Page:

When setting the debug on from the GUI, there is no need to recycle Tomcat on the OneClick Server (it will do it once you click on 'Apply'). Once Tomcat is restarted, the tracing will be set back to off.

If you are unable to login with any user to reach the OneClick Administration page the tracing can be enabled manually as follows:

1. Navigate to $SPECROOT/tomcat/webapps/spectrum/WEB-INF/web.xml file

2. Find the section:

com.aprisma.spectrum.debug.modules 

3. Add the following line:

[email protected]@SSORB Security [email protected]

4. Restart Spectrum Tomcat on OneClick Server.   This debugging will remain until this line is changed to @off within the file.

 

Additional Information

OneClick Log Location:
 

$SPECROOT/tomcat/logs:

  • stdout.log Windows
  • catalina.out RHEL

Attachments