How to enable tracing for Spectrum OneClick Login Issues

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Article ID: 141576

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Updated On:

Products

CA eHealth CA Spectrum

Issue/Introduction

  1. Steps to enable tracing for OneClick Login Issues.
  2. Login Attempts with SSORB Security SP tracing enabled will provide more details as to the the cause of the login failure.

 

 

 

 

 

Environment

Release : 10.3.2

Component : Spectrum Core / SpectroSERVER

Resolution

From OneClick Administration Page:

Setting from the UI there is no need to recycle Tomcat on the OneClick Server and once Tomcat is restarted the tracing will be set back to off.

If you are unable to login with any user to reach the OneClick Administration page the tracing can be enabled manually as follows:

1. Navigate to $SPECROOT/tomcat/webapps/spectrum/WEB-INF/web.xml file

2. Find section com.aprisma.spectrum.debug.modules

3. Add the following line:

[email protected]@SSORB Security [email protected]

4. Restart Spectrum Tomcat on OneClick Server.   This debugging will remain until this line is changed to @off within the file.

 

Additional Information

OneClick Log Location:
 
$SPECROOT/tomcat/logs:
  • stdout.log Windows
  • catalina.out RHEL

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