Error: CA DRAS Server is not available for security check - after IP Address Changes

Products

• Output Management Web Viewer

Issue/Introduction

After switching IP addresses on the customer system, we restarted CCITCP after finding it had retained the old DNS info.   After recycling both CCITCP and DRAS,  we still can't sign in and getting the message that the DRAS server is not available for the security check function.

We have a hard outage and no one seems to have any knowledge of this product.

 

 

Environment

• Output Management Web Viewer 12.1
• Common Components and Services for z/OS 15.0
• Apache Tomcat®

Resolution

Config files were corrected for the IP change that occurred and the Apache Tomcat® /OM Web Viewer task was recycled. They were then able to log into the OM Web Viewer application.