Multiple logins of the same user in Xtraction

Products

• CA Service Desk Manager
• CA Service Desk Manager - Xtraction

Issue/Introduction

Today it is possible for the same user to log in more than once in Xtraction.

Is it possible to limit users' login to Xtraction? 
Is it possible that if it is already connected it is prevented from making a new connection?

Environment

Release : 17.1

Component : XTRACTION FOR CA SERVICE MANAGEMENT

Resolution

It is possible for the same user to log in to Xtraction multiple times, and consume multiple concurrent license seats.

There is not a way to prevent the same user from using more than one concurrent seat. Support recommends user training to only use one browser tab, and to explicitly log out when finished with a session.

Sessions can be managed in the 2019.1 version by logging in as an Admin, then clicking Administration > User Administration. You can then right-click a user in the Current Users tab and select "Log Off" to log that user out.