AWI displays "?" instead of Umlauts in Reports

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

AWI displays a question mark (?) instead of the Umlauts characters in the Reports.

Whereas in the scripts, the umlauts are properly displayed:

The same Report is displayed correctly on the Java GUI:

 

Cause

Umlauts (german special characters) were not properly displayed in AWI and replaced with question marks due to a mismatch of the LANG and LC_LANG variables on the Tomcat server hosting AWI.

Environment

Release : 12.x

Component : AWI

Resolution

The solution consists on modifying the Tomcat setenv.sh file so that variables LANG and LC_ALL are exported with the same correct value:

Example of setenv.sh:

export CATALINA_OPTS=-Xmx8192m
export LANG=de_DE.UTF-8
export LC_ALL=de_DE.UTF-8