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AWI displays "?" instead of Umlauts in Reports
Article ID: 141546
Updated On:
Products
CA Automic Workload Automation - Automation Engine
CA Automic Workload Automation - Automation Engine
Issue/Introduction
AWI displays a question mark (?) instead of the Umlauts characters in the Reports.
Whereas in the scripts, the umlauts are properly displayed:
The same Report is displayed correctly on the Java GUI:
Cause
Umlauts (german special characters) were not properly displayed in AWI and replaced with question marks due to a mismatch of the LANG and LC_LANG variables on the Tomcat server hosting AWI.
Environment
Release : 12.x
Component : AWI
Resolution
The solution consists on modifying the Tomcat setenv.sh file so that variables LANG and LC_ALL are exported with the same correct value:
Example of setenv.sh:
export CATALINA_OPTS=-Xmx8192m
export LANG=de_DE.UTF-8
export LC_ALL=de_DE.UTF-8
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