File system on Red Hat Server is showing as not available.

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Article ID: 141499

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

We have received lots of incidents where file system was showing unavailable even if they are showing mounted on the server and we find the entry in etc/fstab.

 

 

Cause

This is caused by a timeout: 

Nov 28 10:31:17:146 [139759458297600] cdm: get_Disk_IO_Samples: Skipping blank (or incomplete) line Nov 28 10:31:17:242 [139759473981248] cdm: safe_statvfs:Probably Timeout occured for /opt/xxx_xxxxxx, error 2 Nov 28 10:31:17:242 [139759473981248] cdm: Failed to get FsUsage for /opt/xxx_xxxxxx

Environment

Release : 8.4

Component : UIM -CDM

Resolution

In cdm configuration, you can set a timeout in disk configuration for non- Windows platforms. Please increase this timeout.

In Admin console, you can configure 'Timeout'  under 

 Disks node > Disk Configuration

If you are using Infrastructure Manager, in cdm config GUI,

Setup > Control Properties

'Timeout' under Disk properties