SMP/E RECEIVE ORDER MSP0004W with Mutiple Products in Single CSI

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Article ID: 141461

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Updated On:

Products

CA Top Secret CA Top Secret - LDAP CA 1 Tape Management CA 90s Services CA ACF2 CA ACF2 - DB2 Option CA Auditor for z/OS CA Cleanup CA Compliance Event Manager CA Data Content Discovery

Issue/Introduction

Running SMP/E RECEIVE ORDER and receiving the following errors:

GIM68700I    ORDER ORD00003 HAS BEEN SENT TO THE SERVER AT https://eapi.broadcom.com/receiveorder.                      
GIM69192S ** RECEIVE PROCESSING HAS FAILED FOR ORDER ORD00003. AN ERROR WAS FOUND IN THE RESPONSE RECEIVED FROM THE SERVER AT https://eapi.broadcom.com/receiveorder WHEN PROCESSING ORDER ORD00003 WITH ORDERID 1138596.      
GIM69226I    faultcode = Server.UnsupportedRequestServer.UnsupportedRequest.                                            
GIM69226I    faultstring = The server cannot process the request.                                                       
GIM69226I    description = MSP0004W - FMIDs found within CSI are not supported by CA Receive Order. Use CA Support Online to download solutions.                                                GIM20501I    RECEIVE PROCESSING IS COMPLETE. THE HIGHEST RETURN CODE WAS 12.

Multiple products are installed the CA GLOBAL zone:

CPYCTT    Copycat 12
CSS141T   CSS 14.1
ESP120T   ESP 12
EZTR16T   Easytrieve 11.6
INTR10T   Intertest 10
LIBR44T   Librarian 4.4
SOLV50T   SOLVE:Access. Session Management 5
TMS140T   TMS CA-1 14
TSS16T    Top Secret 16

Several are on the list of products that cannot be used in RECEIVE ORDERs.

What are the recommended steps to get RECEIVE ORDER to work?

Move products to another GLOBAL ZONE?

 

Environment

Release : ALL
Component : All Broadcom Mainframe products.

Resolution

As long as the products are installed in separate target zones within the same CSI you can specify the FORTGTZONES operand on the RECEIVE ORDER command which allows a user to specify the target zones used to define the scope of that software inventory. SMP/E uses the target zone list to generate the software inventory.

For details on the FORTGTZONES operand see IBM SMP/E for z/OS Commands SA23-2275-01, Section: "FORTGTZONES".

For an example internet service retrieval request with the FORTGTZONES operand see: "Example 8: Issuing an internet service retrieval request".