Unable to Enable TIM Monitor after upgrading TIM to 10.7 SP3 , seeing Communication Error 404

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Article ID: 141458

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

We could not get the Monitor enable to complete the installation and configure to complete the upgrade.

Symptoms:

Error: An updated configuration could not be sent to one or more of the selected Monitors. These monitors were not enabled

Communication Error 404

When opening the TIM monitor you can see the error details:

"404 Not Found <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL /wily/cem/tim/tess/setautogenconfig was not found on this server.</p> </body></html>"

Cause

The TIM install/upgrade did not run some specific scripts that completed the update of the /etc/httpd/conf.d/ca-apm-tim.conf

Environment

APM 10.7 SP3

Resolution

1. Open /etc/httpd/conf.d/ca-apm-tim.conf

2. Update the below 3 lines:

Original file

ProxyPass @@[email protected]@/tess/ http://localhost:81/tess/

...

Fixed file

ProxyPass /wily/cem/tim/tess/ http://localhost:81/tess/

SetHandler mod_python

PythonHandler mod_python.publisher

</Directory>

AllowOverride All

</Directory>

3. Restart Apache

service httpd restart

Verify you don't see any error in /var/log/httpd/error_log

4. Enable the TIM monitor using CEM Console.