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Unable to Enable TIM Monitor after upgrading TIM to 10.7 SP3 , seeing Communication Error 404


Article ID: 141458


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management


We could not get the Monitor enable to complete the installation and configure to complete the upgrade.


Error: An updated configuration could not be sent to one or more of the selected Monitors. These monitors were not enabled

Communication Error 404

When opening the TIM monitor you can see the error details: 

"404 Not Found <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL /wily/cem/tim/tess/setautogenconfig was not found on this server.</p> </body></html>" 


The TIM install/upgrade did not run some specific scripts that completed the update of the /etc/httpd/conf.d/ca-apm-tim.conf


APM 10.7 SP3


1. Open /etc/httpd/conf.d/ca-apm-tim.conf

2. Update the below 3 lines:

Original file


ProxyPass @@[email protected]@/tess/ http://localhost:81/tess/

<Directory @@[email protected]@/mod_python>

<Directory @@[email protected]@ >


Fixed file


ProxyPass /wily/cem/tim/tess/ http://localhost:81/tess/

<Directory /var/www/html/wily/cem/tim/mod_python>

     SetHandler mod_python

     PythonHandler mod_python.publisher


<Directory /var/www/cgi-bin/wily/packages/cem/tim >

   AllowOverride All



3. Restart Apache

service httpd restart


Verify you don't see any error in /var/log/httpd/error_log

4. Enable the TIM monitor using CEM Console.