Unable to Enable TIM Monitor after upgrading TIM to 10.7 SP3 , seeing Communication Error 404
Article ID: 141458
Updated On:
Products
Issue/Introduction
We could not get the Monitor enable to complete the installation and configure to complete the upgrade.
Symptoms:
Error: An updated configuration could not be sent to one or more of the selected Monitors. These monitors were not enabled
Communication Error 404
When opening the TIM monitor you can see the error details:
"404 Not Found <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL /wily/cem/tim/tess/setautogenconfig was not found on this server.</p> </body></html>"
Cause
The TIM install/upgrade did not run some specific scripts that completed the update of the /etc/httpd/conf.d/ca-apm-tim.conf
Environment
APM 10.7 SP3
Resolution
1. Open /etc/httpd/conf.d/ca-apm-tim.conf
2. Update the below 3 lines:
Original file
..
ProxyPass @@[email protected]@/tess/ http://localhost:81/tess/
<Directory @@[email protected]@/mod_python>
<Directory @@[email protected]@ >
...
Fixed file
..
ProxyPass /wily/cem/tim/tess/ http://localhost:81/tess/
<Directory /var/www/html/wily/cem/tim/mod_python>
SetHandler mod_python
PythonHandler mod_python.publisher
</Directory>
<Directory /var/www/cgi-bin/wily/packages/cem/tim >
AllowOverride All
</Directory>
..
3. Restart Apache
service httpd restart
Verify you don't see any error in /var/log/httpd/error_log
4. Enable the TIM monitor using CEM Console.
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