"This request cannot be copied as the Service definition has been updated after this request was submitted. Please submit a new request" When copying a Request in Service Catalog

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Article ID: 141446

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Error: "This request cannot be copied as the Service definition has been updated after this request was submitted. Please submit a new request" appears in Service Catalog when copying a request.

Cause

The service offering definition has been modified so created tickets cannot be copied after the change.

Environment

Release : 14.1

Component : CA SERVICE CATALOG

Resolution

Create a new ticket after the modification of the service offering and then copy it.