External authentication fails for passwords with non ASCII chars

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

When using external authentication (LDAP), the passwords that contains special characters in AD (Active Directory) are not working.
The error seen is:
E0202011d: Authentication operation failed: Invalid credentials . 

 

Cause

A Defect was raised with SE for this: DE437156

Environment

Harvest SCM 13.0.3

Resolution

If this problem is encountered, please raise a case with support.
SE has built a hotfix for DE437156.