.Net Agent installation in Windows server fails starting CA APM PerfMon Collector service

book

Article ID: 141416

calendar_today

Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

When installing the APM .Net Agent, The CA APM PerfMon Collector service fails to start with an Error code 1920 even though the user performing the install has full admin permissions on the server.

 

 

 

Cause

The Windows server needs to be restarted after the installation.

 

Environment

Release : 10.7.0

Component : APM .Net Agent

OS: Windows 2012

Resolution

Reboot the Windows server where the agent is being installed and then manually start the CA APM PerfMon Collector service from the Windows services dialog. It should now start successfully.

Attachments