Secondary value for hyperlink attributes do not display correct value when hovering over field

Products

• Clarity PPM SaaS
• CLARITY PPM FOR ITG
• Clarity PPM On Premise

Issue/Introduction

Secondary value for hyperlink attributes such as Project Name does not display the correct value when hovering over a field.

• It incorrectly shows the primary value (IE Name) instead of the secondary value.
• This issue doesn't happen for non hyperlink fields
• Issue happens for list views including portlets and objects

STEPS TO REPRODUCE: 

1.  In Clarity PPM go to Home->Projects

2.  Click the Gear (Options) icon on the right hand side then select configure

3.  Click on the List Column Select tab drop down and select Fields

4.  Click the properties icon next to the Name attribute

5.  In the Secondary Value drop down, select a value that is different then the primary value (Example ‘Manager’)

6.   Click Save and Return and then Save and Return again

7.   Hover over a value in the Name column

Expected Results: The secondary value shows up in the popup text window (in this example, the manager for the project)

Actual Results: The primary value shows up instead (in this example, the project name)

Cause

This issue is caused by: DE52182

Environment

Release : 15.6, 15.6.1, 15.7, 15.7.1

Component : CA PPM SAAS STUDIO

Resolution

This issue is tentatively planned to be fixed in Clarity PPM 15.8.

Workaround: None

Additional Information

See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM