When I click on Help link nothing happens?

Article Id: 141397

Status: Published

Updated On: 28-04-2020 12:11

Products:

Clarity PPM On Premise

Issue/Introduction:

Help link is not working when in certain areas of application.

Cause:

SUMMARY: Help link is not working when in certain areas of application

STEPS TO REPRODUCE:

1. Login to Clarity
2. Click Help
3. Notice no window opens with documentation
4. Now click on Administration->Studio->Objects
5. Click on Help again, you will now get window to open.

Expected Results: It should be able to open Help regardless where you are in the application

Actual Results: it does not open Help in most areas of Clarity

Workaround: in the browser go to https://techdocs.broadcom.com

Environment:

Release : 15.5

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution:

This reported as DE52177 and is resolved by upgrading to 15.7.1+.

Additional Information:

The workaround is provided in https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=134770