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When I click on Help link nothing happens?
Article ID: 141397
Updated On:
Products
Clarity PPM On Premise
Issue/Introduction
Help link is not working when in certain areas of application.
Cause
SUMMARY: Help link is not working when in certain areas of application
STEPS TO REPRODUCE:
1. Login to Clarity
2. Click Help
3. Notice no window opens with documentation
4. Now click on Administration->Studio->Objects
5. Click on Help again, you will now get window to open.
Expected Results: It should be able to open Help regardless where you are in the application
Actual Results: it does not open Help in most areas of Clarity
Workaround: in the browser go to https://techdocs.broadcom.com
Environment
Release : 15.5
Component : CA PPM INTEGRATIONS & INSTALLATIONS
Resolution
This reported as DE52177 and is resolved by upgrading to 15.7.1+.
Additional Information
The workaround is provided in https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=134770
Feedback
Yes
No
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