Per our Security team, I had two versions on Java running, the latest and and old version. I needed to uninstall Java SE Development Kit * Update 172 (version 8.0.1720.11). After I uninstalled the old version, I could no longer access Clarity
When I looked on the servers, I see that there are 4 services not running..
Release : 15.4.1
Component : ACTUATE ISERVER FOR CA CLARITY PPM
Our steps to change which version of Java CA PPM will use are:
Note: If the service command on step 5 is not successful and throws the following message"'java' is not recognized as an internal or external command....", download and install the jdk again and repeat the steps 3-5.