Unable to uninstall CA Help Desk Connector

Article Id: 141335

Status: Published

Updated On: 05-12-2019 13:56

Products:

CA Service Operations Insight (SOI)

Issue/Introduction:

When trying to uninstall the CA help desk connector from control panel or running uninstaller from CA\SOI\Uninstall_CA Helpdesk Connector a pop up error appear (see image below)

Cause:

Missing iawin64_x64.dll from CA\SOI\Uninstall_CA Helpdesk Connector\resource

Environment:

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution:

- Copy the CA\SOI\uninstall\Uninstall_SOI\resource\iawin64_x64.dll

To

- CA\SOI\Uninstall_CA Helpdesk Connector\resource

- Now rerun the CA\SOI\Uninstall_CA Helpdesk Connector\Uninstall_CA Helpdesk Connector.exe

OR

- You can uninstall the application from control panel as well