When trying to uninstall the CA help desk connector from control panel or running uninstaller from CA\SOI\Uninstall_CA Helpdesk Connector a pop up error appear (see image below)
Missing iawin64_x64.dll from CA\SOI\Uninstall_CA Helpdesk Connector\resource
Release : 4.2
Component : Service Operations Insight (SOI) Manager
- Copy the CA\SOI\uninstall\Uninstall_SOI\resource\iawin64_x64.dll
To
- CA\SOI\Uninstall_CA Helpdesk Connector\resource
- Now rerun the CA\SOI\Uninstall_CA Helpdesk Connector\Uninstall_CA Helpdesk Connector.exe
OR
- You can uninstall the application from control panel as well