Unable to uninstall CA Help Desk Connector

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

When trying to uninstall the CA help desk connector from control panel or running uninstaller from CA\SOI\Uninstall_CA Helpdesk Connector a pop up error appear (see image below)

 

Cause

Missing iawin64_x64.dll from CA\SOI\Uninstall_CA Helpdesk Connector\resource

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

- Copy the CA\SOI\uninstall\Uninstall_SOI\resource\iawin64_x64.dll

  To

- CA\SOI\Uninstall_CA Helpdesk Connector\resource

- Now rerun the CA\SOI\Uninstall_CA Helpdesk Connector\Uninstall_CA Helpdesk Connector.exe

  OR

- You can uninstall the application from control panel as well